testimonials
May 11, 2007
"Dear Noah,
I would like to express our sincere appreciation for your effort in organizing our complete order delivery today. Thank you very much. I would also
like to point out absolutely outstanding services received at the time of a second delivery by your representative Eitan from C.O.I.L. He has so long forgotten qualities of a true serviceman with great deal of
attentiveness to every detail, sincerity and care for a customer satisfaction.
We are truly pleased with entire experience dealing with you and your company. Thank you again,
I.F
JIAS Toronto"
My name is Annette McNulty and I am the office manager for Morneau Sobeco. Last summer....I made a call to Cooper's after finding your company on Yellowpages.com. I was very politely forwarded to
your sales rep Gary Pike. Instantly, I felt comfortable and a sense of trust by speaking with him on the phone. I had him quote on a couple of desks for our new office space and in dealing with Gary, ended up giving
him the entire sale for the furniture and Global workstations.
I wanted to be sure that you were aware of how absolutely fantastic a job Gary did for us. He was always there to answer every question and made
a considerable effort to go above and beyond what was required. To this day, Gary continues to call me to see if there is anything he can do for me. It is a wonderful quality for a sales rep to have and I look for
that quality in everyone I deal with.
Because of Gary, I am going to provide the opportunity for Coopers to quote on our Fredericton and London renovation project. I will continue to forward my business to
Cooper's because of Gary.
Kind regards,
Annette McNulty, Office Manager
Morneau Sobeco
Hello to all at Coopers.
This is to acknowledge the great customer service provided by Coopers. WE had a minor problem with the glass in our new furniture and Coopers made sure it
was repaired properly. From the sales staff, to the delivery guys (who were amazing) to the repair and the very efficient Mr. Cooper we are very grateful. In the times of very poor customer service everywhere else,
we were delighted to deal with Coopers.
WE tell all our friends and business associates the wonderful service we received.
Thank you.
L&JW, Toronto
David!
Wanted to take a moment to say thank you for customer service your store provide us during our purchasing process. From the store service, quick product turn time and
home installation - your company was a dream to work with. Everyone was friendly and helpful, phone calls were returned promptly and shipping/ delivery times were met.
And - the icing on the cake for me - your installers.
6 months ago we moved into a new home. Within the last 6 months we have dealt with countless contractors, delivery & customer service people.
In the 6 months period, your delivery team was by far the most impressive I've dealt with. Courteous, on time and efficient only begins to acknowledge their competencies. Sincerely - After 6 months of various service issues, our experience with your company has been refreshing and a clear reminder of what top notch service is.
Thank you for caring about the end user! Here's to Cooper's continued success!
Warmest Wishes
Nancy
Dear Larry,
I want to tell you how satisfied we are with the new office furniture and thank you for your patience in helping us determine what would suit us best. It is hard to
imagine now how we could go back to our old desks - without keyboard trays - and chairs. Many visitors comment (positively) on the change and how good it looks.
Again, thanks for your help. I hope all is well with you and the company.
Yours truly,
D'Arcy Mackenzie
Chief Financial Officer
Pope & Company
Hi David. I am writing for a couple of reasons:
I want to thank you for the amazing service you gave me over the phone and the two visits to your store. You really went f-a-r beyond
any service I have received before in practically any context, regarding something that is so crucial for me. Thank you for your patience, integrity, care and attention to detail. Having said that, the chair is an
enormous improvement on the last one I had. I had been having evil thoughts about the first one. There was not enough support, and I was slouching and in tons of pain. The padding below me is incredible; no more
pain there. I am looking at the monitor correctly now and have positioned paper holders etc. at the same level. The convex back is suiting me well. It may not be 100%, but it is definitely an enormous relief. The
rest will have to come from me.
E Levitt, Hamilton
Dear Sir,
Just a short note to say thanks for a job really well done. I purchased a Table Desk from Mr. Larry Briggs on October 06, 2003. The desk was delivered exactly when Larry
said it would be. (I was informed via telephone when and what time delivery would happen)
There was even a follow-up call to ensure I was pleased with my purchase. This kind of excellent service is rare these
days, and should be complimented.
Thanks for everything,
Bill Shone,
President
Dear David:
I would like to thank you for sending me at no charge the replacement arm caps for my office chair.
Your courteous and expedient service speaks well of your
company, and I encourage you to continue this superior level of service.
I will be sure to patronize your establishment for my office needs in the future.
Yours truly,
David A. Clark
Dear David:
We were pleased to receive the enclosed letter from Mr. Ford, complimenting you on the service provided to him and Chuli Liang.
On behalf of our team in Real
Estate, I would like to extend our thanks to you and your staff. As always, your great customer service is appreciated.
Yours truly,
Jasna Boyd
Scotiabank
|
